Help Center

Frequently asked questions.

Everything you need to know about signing up, chat gigs, payouts and your ChatPesa account.

All Getting Started Chat Gigs & Tasks Payments & M-Pesa Account & Subscription
Getting Started
Do I need a CV or experience to join ChatPesa? +

No. There's no CV, no interview and no experience required. If you can use WhatsApp and reply to messages, you can start earning on ChatPesa today.

How do I sign up? +

Tap "Start Earning", fill in your name, phone number, email and a password, and your free account is ready in under a minute.

Is ChatPesa free to join? +

Yes. The Free plan gives you full access to standard chat gigs and instant M-Pesa payouts, forever. You can optionally upgrade to Pro or Business for priority gigs.

What devices can I use ChatPesa on? +

Any smartphone, tablet or computer with a browser and internet connection works. Most hustlers use ChatPesa entirely from their phone.

Chat Gigs & Tasks
What kind of gigs are available? +

Chat moderation, email replies, live chat support, WhatsApp business replies, and simple messaging & data tasks from verified partner businesses.

How many hours do I need to work? +

There are no fixed shifts and no minimum hours. Pick up a gig on your lunch break, in the evening, or late at night — whenever suits you.

How do I apply for a gig? +

Browse Chat Gigs, pick one that fits you, and tap Apply Now. You'll need your M-Pesa number added to your profile first so we know where to send your pay.

Are the gigs real, or is this a survey site? +

Every gig on ChatPesa comes from a real, verified partner business. There are no pyramid schemes and no fake surveys — just genuine, paid chat and messaging work.

Payments & M-Pesa
How do I get paid? +

All earnings are paid straight to the M-Pesa number saved on your profile. Add it once in your Dashboard under Profile & M-Pesa.

What's the minimum withdrawal amount? +

Free plan members can withdraw from KSh 200. Pro members can withdraw from as little as KSh 50, with priority payout queueing.

How fast are payouts? +

Free plan payouts are processed at standard speed. Pro and Business members get priority, faster payouts.

Is M-Pesa the only payout option? +

Yes, all ChatPesa earnings are paid via M-Pesa, Kenya's most widely used mobile money service.

Account & Subscription
What's the difference between Free, Pro and Business? +

Free gives you standard gigs and payouts. Pro (KSh 499/mo) adds priority and premium gigs plus faster cash-out. Business (KSh 1,499/mo) adds exclusive high-value gigs and a dedicated account manager. See the Subscription page for full details.

Can I cancel my subscription anytime? +

Yes. Pro and Business plans are billed monthly with no lock-in — cancel anytime from your dashboard.

I forgot my password. What do I do? +

On the Log In page, tap "Forgot Password?" and follow the steps to reset it.

How do I contact support? +

Visit the Contact page to email us, message us on WhatsApp, or use the contact form — our team replies within 24 hours.

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